Terms and Conditions – Ticketscatacombesparis.com

Effective Date: 25 March 2026

1. Introduction
   1.1. Welcome to ticketscatacombesparis.com (the “Website”). This Website is owned and operated
   by Underworld Pass, a company registered in the United Arab Emirates, with its registered office in
   Ajman, UAE (“we”, “us”, “our”).
   1.2. These Terms and Conditions (the “Terms”) apply to your access to and use of the Website, and
   to the purchase of digital experience packages (the “Packages”) related to the Paris Catacombs as
   offered through the Website.
   1.3. By browsing the Website, creating an account (if applicable), or purchasing a Package, you
   (“you”, “your”, “User”, or “Customer”) agree to be bound by these Terms and our Privacy Policy
   available at https://ticketscatacombesparis.com/privacy-policy/. If you do not accept these Terms,
   you must not use the Website.
   1.4. These Terms are governed by the laws of the United Arab Emirates.

2. Service Description
   2.1. The Website is an online platform through which users may explore and purchase Paris
   Catacombs experience Packages.
   2.2. Each Package typically includes:

• exclusive digital content, including a storyboard and a podcast; and
• concierge, organisational, assistance and support services in connection with the Paris
  Catacombs experience.
  2.3. Where stated in the relevant Package description, Underworld Pass may also arrange an official
  admission ticket or reserved access slot in connection with the Package, acting strictly as the
  Customer’s agent and on the Customer’s behalf.
  2.4. Any such official admission ticket or reserved access slot is provided solely as a complimentary
  inclusion within the Package. It is not sold separately, not priced separately, not invoiced separately,
  and not charged separately to the Customer at any time.
  2.5. The Customer acknowledges and agrees that the amount paid on the Website is the price of the
  Package only, and does not represent, in whole or in part, the purchase price of any admission
  ticket.
  2.6. Underworld Pass does not operate the Paris Catacombs site or any part of the monument. Our
  role is strictly limited to providing digital content and concierge-related services connected with the
  Customer’s experience.
  2.7. Underworld Pass does not represent that it sells, resells, or transfers any standalone admission
  ticket in its own name.
  2.8. Underworld Pass is an independent concierge and digital content provider. Nothing on the
  Website shall be interpreted as meaning that Underworld Pass is the official ticket office or the
  official operator of the Paris Catacombs.
  2.9. Independence and Non-Affiliation Disclaimer. Underworld Pass is not affiliated with,
  endorsed by, sponsored by, or acting as an agent of Paris Musées, the Paris Catacombs, or any
  official operator or authority responsible for the management of the Paris Catacombs. Any official
  admission ticket or reserved access slot arranged in connection with a Package is obtained through
  the official operator’s system strictly on behalf of, and as agent for, the Customer. The contractual
  relationship for physical access to the Paris Catacombs exists solely between the Customer and the
  official operator.
  2.10. Nature of the Service (Transparency Notice). The Package price reflects exclusively the
  value of the digital content and the concierge, organisational, assistance and support services
  provided by Underworld Pass. Where an official admission ticket or reserved access slot is arranged
  in connection with a Package, it is included on a complimentary basis only and has no standalone
  sale value vis-à-vis the Customer.
  2.11. The purchase made through the Website is therefore a purchase of a Package only, and does
  not constitute the separate purchase of an individual admission ticket from Underworld Pass.

3. Concierge Mandate and Customer’s Compliance with Official Operator Rules
   3.1. Concierge Mandate. By purchasing a Package that includes the arrangement of an official
   admission ticket or reserved access slot, the Customer expressly and irrevocably mandates
   Underworld Pass to:

• act strictly as the Customer’s agent in submitting a reservation or booking request to the
  official operator in the Customer’s name and on the Customer’s behalf;
• select among available time slots as close as reasonably possible to the Customer’s indicated
  preferences, where the exact requested slot is unavailable;
• accept, on the Customer’s behalf, any booking conditions imposed by the official operator
  that are necessary to finalise the reservation; and
• communicate to the official operator only such personal data as is strictly necessary for the
  purpose of arranging the reservation.
  3.2. The Customer acknowledges that Underworld Pass acts solely as their agent in arranging
  access, and that the resulting contract for physical admission to the Paris Catacombs is formed
  exclusively between the Customer and the official operator, and is subject to the official operator’s
  own terms, conditions, and visitor rules.
  3.3. Customer’s Obligation to Comply with Official Operator Terms. By purchasing a Package,
  the Customer acknowledges that access to the Paris Catacombs is governed exclusively by the
  terms, conditions, visitor rules, and regulations of the official operator (currently Paris Musées). The
  Customer agrees to:
• read, accept, and comply in full with the official operator’s terms and conditions of entry,
  which are available at https://www.catacombes.paris.fr and https://www.billetterieparismusees.paris.fr;
• comply with all on-site rules, safety requirements, security measures, dress code, prohibited
  items policies, and behavioural requirements imposed by the official operator;
• present valid and compliant documentation at the point of entry as required by the official
  operator; and
• ensure that all participants included in the booking are aware of and comply with the official
  operator’s conditions.
  3.4. Underworld Pass bears no responsibility for any refusal of entry, removal from the site, or
  restriction of access resulting from the Customer’s or any participant’s failure to comply with the
  official operator’s terms, conditions, or visitor rules. No refund shall be due from Underworld Pass
  in such circumstances.
  3.5. The official operator’s terms and conditions may be updated from time to time. It is the
  Customer’s sole responsibility to consult the current version of the official operator’s terms prior to
  the visit.

4. Booking Process
   4.1. To purchase a Package, you must select the relevant date, time slot, period, or other options
   displayed on the Website, where applicable.
   4.2. You may be required to provide accurate and complete contact, participant, and payment
   information necessary for the processing of your order and the delivery of your Package.
   4.3. By submitting a booking request and completing payment, you are making an offer to purchase
   the selected Package under these Terms.
   4.4. All orders are subject to availability and acceptance by us.
   4.5. A booking confirmation (the “Booking Confirmation”) will be sent to the email address you
   provided once your payment has been successfully processed and your order has been accepted.
   4.6. The Booking Confirmation represents acceptance of your order and the formation of a contract
   between you and Underworld Pass for the purchase of the Package.
   4.7. The Booking Confirmation, invoice, receipt, and any payment record issued by Underworld
   Pass relate exclusively to the Package price and do not constitute a separate sale, separate invoicing,
   or separate transfer of any admission ticket.
   4.8. If applicable, the travel or access documents delivered in connection with the Package (the
   “Travel Documents”) may include:

• a booking reference and/or QR code;
• the date and time of the scheduled visit; and
• practical instructions relevant to the experience.

5. Pricing and Payment
   5.1. All Package prices displayed on the Website are listed in USD (United States Dollar), unless
   otherwise stated.
   5.2. Package prices relate exclusively to the Package and to the services and digital content supplied
   by Underworld Pass, as described on the relevant product page.
   5.3. Where an official admission ticket or reserved access slot is arranged in connection with a
   Package, it is included on a complimentary basis only and is not separately charged, separately
   invoiced, or sold as a standalone item. No portion of the Package price shall be construed as
   representing the cost of an admission ticket.
   5.4. Unless expressly stated otherwise, displayed prices include applicable taxes and standard
   booking-related charges.
   5.5. Package prices generally include:

• access to the digital content described in the Package, including the storyboard and podcast;
• concierge, organisational, assistance and support services; and
• where applicable, the complimentary arrangement of an official admission ticket or reserved
  access slot on behalf of the Customer.
  5.6. Package prices do not include, unless expressly stated:
• transportation;
• accommodation;
• food and beverages;
• personal expenses; or
• any service not expressly described in the Package.
  5.7. Payment must be made in full using one of the payment methods made available on the Website
  at the time of purchase.
  5.8. You confirm that you are authorised to use the chosen payment method and that all payment
  details submitted are complete and accurate.
  5.9. Underworld Pass reserves the right to amend Package prices at any time before your order is
  accepted. Once a Booking Confirmation has been issued, the price is fixed for that booking, except
  in the case of manifest error.
  5.10. Anti-Fraud and Chargeback Management. To protect users, payment systems, and our
  business operations, Underworld Pass may carry out reasonable anti-fraud and verification checks,
  including 3D Secure authentication, payer identity verification, and consistency checks between the
  order details and payment details. Orders suspected of fraud, abuse, unauthorised payment use, or
  bad-faith conduct may be refused, suspended, cancelled, or refunded. In the event of a chargeback,
  payment dispute, or cardholder complaint, Underworld Pass may submit relevant evidence to its
  acquiring bank, payment service providers, and card schemes, including order records, email
  delivery records, IP and device data, access logs for digital content, and any booking or fulfilment
  records relating to the Package.

6. Booking Confirmation, Digital Content and Travel Documents
   6.1. The Booking Confirmation, digital content access details (including access to the storyboard
   and podcast), and any Travel Documents will be delivered electronically to the email address
   provided during checkout.
   6.2. It is your responsibility to ensure that the email address you provide is valid, accurate, and
   capable of receiving messages from us.
   6.3. Underworld Pass shall not be responsible for non-receipt of confirmations, digital content
   access details, or Travel Documents resulting from an incorrect email address, full inbox, spam
   filtering, email server rejection, or any other issue outside our reasonable control.
   6.4. You are responsible for reviewing your Booking Confirmation and Travel Documents promptly
   after receipt and notifying us without undue delay if you identify any obvious error in the
   information we have provided.
   6.5. Where a Package includes access-related Travel Documents, you must present or use those
   documents in accordance with the instructions communicated to you and in compliance with the
   official operator’s entry requirements.
   6.6. Delivery of electronic documents shall be deemed completed when the relevant message has
   been accepted by the recipient’s email server, as evidenced by our electronic delivery records.
   6.7. If you do not receive your Booking Confirmation or Travel Documents within a reasonable
   time after payment, you must contact us promptly at [email protected].

7. Validity, Conduct and Restrictions
   7.1. Each Package and any associated Travel Documents are valid only for the date, time, period,
   and conditions specified in the Booking Confirmation or Travel Documents, where applicable.
   7.2. Bookings are personal and may not be resold, commercially exploited, or used for unlawful or
   fraudulent purposes.
   7.3. You are responsible for complying with any practical instructions, safety notices, arrival
   requirements, or visitor conditions communicated in relation to the experience, including those
   imposed by the official operator.
   7.4. Access to the Paris Catacombs may involve stairs, narrow passages, low lighting, uneven
   flooring, and other site-specific conditions. You are responsible for ensuring that the Package and
   any associated visit are suitable for your personal circumstances and for those of any participant
   included in your booking.
   7.5. Certain areas, routes, timings, or parts of the visitor experience may be altered, restricted,
   delayed, or unavailable due to maintenance, restoration works, operational constraints, safety
   requirements, weather, public authority decisions, or other circumstances beyond our reasonable
   control.
   7.6. Underworld Pass does not guarantee any specific route, duration, sequence, or on-site
   experience unless expressly stated in the Package description.

8. Refunds, Exchanges and Cancellations
   8.1. General Policy. Subject to applicable mandatory law, purchased Packages are generally nonrefundable and non-exchangeable, particularly once:

• the digital content (storyboard and podcast) has been made available;
• the concierge, organisational, assistance or support services have begun; and/or
• the Package has been fully or substantially performed.
  8.2. Where a Package includes the arrangement of an official admission ticket or reserved access
  slot, such arrangement is provided on a complimentary, best-efforts basis only. The complimentary
  ticket or access slot has no standalone sale value vis-à-vis the Customer and cannot be refunded,
  exchanged, credited, or compensated separately from the Package. No separate cash value shall be
  attributed to any complimentary ticket or access slot arranged in connection with a Package.
  8.3. Cancellation or Unavailability Affecting the Experience. If an experience is cancelled,
  materially disrupted, or becomes unavailable due to closure, operational restrictions, security
  reasons, strike action, force majeure, scheduled renovation works, delayed reopening, or other
  circumstances beyond our reasonable control, Underworld Pass may, at its option and subject to
  applicable law:
• offer a rescheduling solution;
• offer an alternative comparable solution;
• provide a partial refund corresponding only to the portion of the Package services not yet
  performed; or
• provide a full refund where Underworld Pass determines that the Package can no longer
  reasonably be performed at all.
  8.4. Any remedy, refund, or credit, where applicable, shall be assessed by reference to the Package
  as a whole and to the portion of services not yet rendered, and not by reference to any standalone
  ticket value.
  8.5. Underworld Pass bears no financial liability for the official operator’s refusal, cancellation,
  modification, or restriction of access, except to the extent that such refusal or cancellation gives rise
  to a refund entitlement under clause 8.3 above. In such circumstances, any liability of Underworld
  Pass shall be strictly limited to the Package price paid by the Customer.
  8.6. If you cancel your booking, do not attend, arrive late, fail to use the Package, fail to follow the
  instructions provided, fail to comply with the official operator’s terms and conditions, or otherwise
  fail to use the Travel Documents correctly, you will not be entitled to any refund, exchange, or
  credit, except where required by mandatory law.
  8.7. Once a booking has been confirmed, changes may not be possible. Any change request is
  subject to operational feasibility and third-party constraints. Underworld Pass is under no obligation
  to accept change requests after purchase.
  8.8. Consumer Rights. Nothing in these Terms excludes or limits any non-excludable rights you
  may have under applicable consumer protection law.
  8.9. Refund Processing. Where a refund is due, it will be made to the original payment method
  within a reasonable period, subject to the timelines and procedures of the relevant payment provider
  or bank.

9. Intellectual Property
   9.1. All content on the Website and within the Packages, including text, graphics, logos, branding,
   images, audio content, podcasts, storyboards, layouts, designs, downloadable materials, and other
   digital assets, is owned by or licensed to Underworld Pass and is protected by applicable intellectual
   property laws.
   9.2. You may not reproduce, copy, modify, distribute, display, perform, republish, sell, resell,
   license, stream, share, or otherwise exploit any part of the Website or Package content without our
   prior written consent.
   9.3. Subject to these Terms, you are granted a limited, personal, non-exclusive, non-transferable,
   revocable licence to access and use the digital content supplied with your Package for your own
   private, non-commercial use only.
   9.4. Any unauthorised use of our content, systems, branding, or materials may result in suspension
   of access, cancellation of your order, and legal action.

10. User Conduct
    10.1. You agree to use the Website lawfully and in a manner that does not infringe the rights of any
    other person or interfere with the operation of the Website.
    10.2. You must not misuse the Website by knowingly introducing viruses, malware, trojans, worms,
    logic bombs, bots, scraping tools, denial-of-service activity, or any other harmful or abusive
    technology.
    10.3. You must not use the Website for fraudulent bookings, payment abuse, speculative
    reservations, bulk abuse, unauthorised commercial activity, or any activity that may harm
    Underworld Pass, its service providers, or other users.
    10.4. You must not impersonate any person, use false details, or submit misleading, incomplete, or
    inaccurate information in connection with an order.

11. Disclaimers and Limitation of Liability
    11.1. The Website, the Packages, and all associated content and services are provided on an “as is”
    and “as available” basis.
    11.2. While we use reasonable efforts to keep the Website and Package information accurate and up
    to date, we do not warrant that the Website will always be uninterrupted, secure, error-free, or free
    of harmful components.
    11.3. Descriptions, timings, features, practical details, and availability relating to an experience are
    indicative only unless expressly guaranteed by us in writing.
    11.4. To the fullest extent permitted by applicable law, Underworld Pass disclaims all warranties,
    representations, and conditions, whether express or implied, in relation to the Website, the
    Packages, the digital content, and the concierge services.
    11.5. Underworld Pass shall not be liable for any delay, disruption, restriction, closure, refusal of
    access, interruption, or change affecting an experience where such issue arises from the decisions or
    actions of the official operator or from circumstances outside our reasonable control.
    11.6. Underworld Pass shall not be liable for travel costs, accommodation costs, loss of enjoyment,
    loss of opportunity, loss of profit, loss of revenue, loss of data, reputational loss, or any indirect,
    incidental, special, punitive, or consequential loss.
    11.7. Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation,
    death, personal injury caused by negligence, or any other liability that cannot lawfully be excluded
    or limited.
    11.8. Subject to clause 11.7, our total aggregate liability arising out of or in connection with any
    Package, order, Website use, or these Terms shall not exceed the total amount actually paid by the
    Customer for the relevant Package.
    11.9. You acknowledge that any on-site visit, physical participation, and use of the Paris Catacombs
    may involve inherent inconveniences or risks, and you participate at your own risk, except to the
    extent caused directly by our negligence where liability cannot lawfully be excluded.

12. Privacy and Data Protection
    12.1. We are committed to protecting your privacy. Our collection, use, storage, and processing of
    personal data in connection with the Website and the Packages are described in our Privacy Policy
    available at https://ticketscatacombesparis.com/privacy-policy/.
    12.2. By using the Website and purchasing a Package, you acknowledge that your personal data
    may be processed for order management, payment processing, customer support, fraud prevention,
    digital content delivery, and the organisation of the Package, including its transmission to the
    official operator strictly as necessary for the purpose of arranging your reservation.
    12.3. We will process personal data in accordance with applicable data protection laws, including,
    where applicable, the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.

13. Indemnification
    13.1. You agree to indemnify, defend, and hold harmless Underworld Pass, its directors, officers,
    employees, contractors, agents, service providers, and affiliates from and against any claims,
    actions, liabilities, losses, damages, costs, and expenses, including reasonable legal fees, arising out
    of or in connection with:

• your use of the Website;
• your breach of these Terms;
• your misuse of any Package, content, or Travel Documents;
• your failure to comply with the official operator’s terms, conditions, or visitor rules;
• your fraudulent, unlawful, or abusive conduct; or
• your infringement of any third-party rights.

14. Governing Law and Dispute Resolution
    14.1. These Terms and any dispute, claim, or matter arising out of or in connection with them,
    including any non-contractual dispute or claim, shall be governed by and construed in accordance
    with the federal laws of the United Arab Emirates as applied in the Emirate of Ajman.
    14.2. The parties shall first attempt to resolve any dispute amicably and in good faith.
    14.3. If a dispute cannot be resolved amicably, the courts of Ajman, United Arab Emirates, shall
    have exclusive jurisdiction, subject to any mandatory law providing otherwise.

15. Amendments to Terms
    15.1. Underworld Pass reserves the right to amend, update, or revise these Terms at any time.
    15.2. Any updated version shall become effective upon publication on the Website, unless otherwise
    stated.
    15.3. Your continued use of the Website or continued purchase of Packages after publication of the
    updated Terms constitutes your acceptance of those changes.

16. Severability
    16.1. If any provision of these Terms is found by a court or competent authority to be invalid,
    unlawful, or unenforceable, that provision shall be deemed severed to the minimum extent
    necessary, and the remaining provisions shall remain in full force and effect.

17. Contact Information
    17.1. If you have any questions about these Terms or about a Package purchased through the
    Website, you may contact us at:

• Company Name: Underworld Pass
• Registered Address: Ajman, United Arab Emirates
• Email: [email protected]